I always felt that our people came first Some of the business schools regarded that as a conundrum. They would say; “Which comes first, your people, your customers or your shareholders?” And I would say, “It’s not a conundrum. Your people come first. And if you treat them right, they’ll treat the customers right, and the customers will will come back. And that will make the shareholders happy.” — Herb Kelleher.
When people say to me, "How do you do so many things?" I often answer them, without meaning to be cruel: "How do you do so little?" It seems to me that people have vast potential. Most people can do vast extraordinary things if they have the confidence or take the risks. Yet most people don't. They sit in front of the telly and treat life as if it goes on forever. --- Philip Adams.